Technical Support Services

Because of the nature of distance education courses, the Office of Information Technology (OIT) computing and information services are vital to the success of online learners. This section covers contact information for Distance Education Services, the OIT Help Desk, and Email support. To visit the OIT website, please visit http://www.tamiu.edu/oit.

Instructional Technology and Distance Education Services

For support in distance education, faculty and students may contact the eLearning team via phone at 956.326.2792, via email at elearning@tamiu.edu or by stopping by our offices located in Killam Library, Room 259. Please note the Distance Education support team is available for email assistance 7 days a week. More information about services may be found at http://www.tamiu.edu/distance/.

The Distance Education office provides online chat support. The hours of operation are Monday–Friday from 8 a.m. – 6 p.m.

Office Phone: 956.326.2792 | Office Location: CWT 208
Regular Hours: Monday–Friday from 8 a.m. – 6 p.m.

OIT Help Desk

The OIT Help Desk provides computer-related assistance to students, faculty and staff of Texas A&M International University. The Help Desk is available for phone support at 956.326.2310, via email at hotline@tamiu.edu or on-campus in Cowart Hall 105.

Office Phone: 956.326.2310 | Office Location: CWT 105
Regular Hours: Monday–Friday from 7:30 a.m. – 6 p.m.
Summer Hours: Monday–Thursday from 7:30 a.m. – 5:30 p.m.; Fridays from 8 a.m. – 12 p.m.

Email for Life

Having a TAMIU student email is vital for distance education learners. Apart from being the main form of online communication between faculty and students, the TAMIU email is used to login to the eLearning platform (Blackboard) as well as access important information in Uconnect. To create an account, students can visit https://dusty.tamiu.edu/.

Email accounts give students a variety of features. Some of the features include:

Use of popular web versions of applications like Word, Excel and PowerPoint
Email with 50 GB mailbox and calendar features of Outlook
Access to OneDrive with 100 GB of storage
Office 365 enables you to collaborate with others by sharing your documents from your OneDrive or by using instant messaging

For assistance, contact the OIT Help Desk at 956.326.2310.