Netiquette: Etiquette Guidelines for Distance Learning

Online communication is a very critical component of any online environment. There could be asynchronous communication (which means you are involved in a communication that IS NOT coordinated in time; such as a discussion forums, emails, blogs, wikis, etc.) or synchronous communication (which means you are involved in a communication that IS coordinated in time; such as a LIVE chat sessions, LIVE office hours, web-conferences, etc.) in an online environment.

What Is Netiquette?

By definition, etiquette is "the customary code of polite behavior in society or among members of a particular profession or group." In the online environment, netiquette, or Internet etiquette, is a way of defining professionalism through network communication (Mintu-Wimsatt, Kernek & Lozada 2010). Netiquette refers to a set of core rules that delineates what should and should not be done with regards to online communication in order to maintain common courtesy (Shea 1994).

Netiquette Tips

Regardless of the type of communication used, you should always keep in mind the following:

Be respectful: Treat others the way you want to be treated. Use polite language and avoid using offensive words or phrases that could be hurtful to others.
Use proper grammar and spelling: Avoid using excessive abbreviations or slang, and use proper punctuation and spelling to ensure clear communication.
Be mindful of tone: Online communication can be misinterpreted easily, so make sure your tone is clear and appropriate. Avoid using all caps, which can come across as shouting.
Keep it professional: Remember that online communication is still a form of professional communication, especially when communicating with professors, instructors, and administrators.
Use appropriate channels: Use the appropriate communication channels for the situation. For example, use email for longer, more formal messages, and instant messaging or texting for quick, informal messages.
Use appropriate subject lines: Use clear and specific subject lines in your emails, so that the recipient knows what the message is about.
Avoid spamming: Avoid sending unsolicited messages or spamming others with unnecessary messages.
Don't overshare personal information: Be mindful of the information you share online, as it can be accessible to anyone. Avoid sharing sensitive or personal information in public online spaces.
Respect others' time: Be considerate of others' time and avoid sending messages outside of regular business hours, unless it's urgent.

Remember, good netiquette is about being respectful, professional, and considerate in your online communication. By following these guidelines, you can build positive relationships with your peers and professors while avoiding misunderstandings and conflicts.