College of Education

If you are a student and wish to make a complaint about the College of Education, please fill out this complaint resolution form, which is also available at the bottom of our homepage: www.tamiu.edu/coedu. A formal complaint is a signed written statement of complaints or concerns relating to the University’s EPP. Complaints must be submitted in writing, using the designated form and should include any supporting documentation. This form should be filled out and mailed to the Dean’s Office of the College of Education:

Office of the Dean
Texas A&M International University
College of Education Georgia and Anthony Pellegrino Hall (PLG) 301,
5201 University Boulevard Laredo, TX 78041

The College of Education will acknowledge receipt of the complaint within 10 business days. The complaint will be reviewed and addressed by the Dean of the College of Education. The College of Education will provide a written response to you within 20 business days of receipt of the complaint. The response will include either (a) a summary or the resolution or the complaint or (b) an estimated timeline for resolving this complaint if the College of Education is unable to complete the review within 20 days.

Appeal Process

Complainants not satisfied with the resolution may appeal the resolution to the Dean of the College of Education. Appeals must be in writing within 5 business days of receipt of the resolution and state the basis for the appeal. Complainants not satisfied with the resolution of their complaint through the University may file a complaint against the University EPP with the Texas Education Agency (TEA). The official TEA Complaint process can be found here.

As per the Texas Education Agency, the complaint process allows for an applicant, candidate, employee or former employee of an EPP, a cooperating teacher, a mentor, or an administrator in a school district, charter school, or private school to submit a complaint about an EPP for investigation and resolution.

The complaint process allows individuals to seek redress in areas where they feel that the program did not fulfill requirements for certification or for actions that the individual feels are wrong. Educator preparation programs may also file a complaint about the actions of other EPP programs when it involves a candidate’s transfer into or out of a program.

Not all complaints fall under the authority of TEA. TEA has jurisdiction to investigate allegations of noncompliance regarding specific laws and rules, generally related to state and federal requirements. Complaints may address educator preparation program requirements listed in Texas Administrative Code (TAC) §§ 227, 228, 229, ethics (TAC 247), fingerprinting (TAC§§227, 232) and certification (TAC §§230, 231, 232, 239, 241, 242).

TEA staff and the SBEC do not have jurisdiction over complaints related to contractual arrangements with an EPP, commercial issues, obtaining a higher grade or credit for training, or seeking reinstatement to an EPP. For more information, please visit the Texas Education Agency (TEA) website.